State Farm® Insurance Agent Mark Minzlaff
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Josh Melom
November 1, 2024
"Craig was outstanding! He did a great job answering all the questions I had. He made the process of switching to State Farm smooth and stress free. Thank you Craig!"
"We appreciate your review! I am delighted to know you had a great experience with Criag here in the office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Mark"
Mark T
August 20, 2024
"State Farm is so easy to work with and it’s wonderful to have agents like Minzlaff that are local and know the products they sell."
"Mark-Thank you for your feedback! I'm glad you've enjoyed working with us. It's great to be your local agent and help with your insurance needs. If you ever need anything else, just let us know. Mark "
Johnny Nevada
August 19, 2024
"highly recommend this agency - seamless to work with. State Farm is great, especially if you crash your car!"
"Thanks Johnny! I'm glad to hear everything went smoothly and that you're happy with your coverage. We appreciate your recommendation. Mark"
Jaimee
May 17, 2024
"HIGHLY HIGHLY RECOMMEND those who just moved to Wisconsin or who are looking to change insurances to check out Mark Minzlaff State Farm. Craig Minzlaff was very helpful, supportive and friendly by answering all my concerned questions. I’ve never met a well educated team member who clarified all my insurance concerns I’ve had after moving from Tennessee to Wisconsin ☺️"
"Jaimee-Thank you for taking the time to share your experience. Craig prides himself in educating customers to help make the best decisions possible. I'm glad you had a positive interaction. Welcome to Wisconsin! Mark"
YouthM Powers
May 17, 2024
"100% Recommend all who moved to Wisconsin or who are looking for better insurance rates to check out Mark Minzlaff State Farm. His Team were very welcoming and assisted me immediately by answering all my concerned needs. Totally Recommend checking out Minzlaff State Farm for assistance. 👍"
"Thank you for your kind review and taking time to share your experience. Please feel to reach out to any of us if you ever have any questions or concerns. Mark"
Kristy Richmond
April 24, 2024
"State Farm exceeded my expectations; from the local branch to the claims department and total loss division, every single person I have encountered went above and beyond to make a bad situation better. I had an accident that was deemed a total loss; not only did they help me every step of the way but they truly seemed to care about the situation. Best customer service ever and will highly recommend to anyone. Thank you State Farm"
"Kristy-Thank you for the 5-Star review. We’re glad your claims experience was positive. We hope to continually meet and exceed your expectations for years to come. We appreciate your business. Mark"
Adam McWey
April 18, 2024
"I've only had good experiences with Mark Minzlaff and his team. Always friendly on the phone and willing to explain things to me. They politely suggest coverage that is specific to my needs, not just trying to upsell pointless things I don't need or want. I am a very happy customer and I'm glad I switched to State Farm."
"Adam-We are happy to have you as a customer. We enjoy working with our clients to find the best combination of coverage and cost. Please feel to reach out if you ever have any questions or concerns. Mark"
william kalista
April 15, 2024
"I am more than happy with my coverage, and saved more . Highly recommend. They explained everything in great detail and very easy to work with..."
"William-Thank you for giving us a 5 Star review. We appreciate the chance to earn your business. We take pride in explaining options that best fit your needs. Please feel free to reach out with any questions or concerns. "
Connor Rehn
February 29, 2024
"I recently had the pleasure of dealing with Mark Minzlaff at State Farm, and I couldn't be happier with the experience. From the moment I walked into the office, I felt welcomed and valued as a customer. Mark and his team are knowledgeable, professional, and genuinely care about their clients' needs. They took the time to understand my situation and provided clear, practical advice to help me make informed decisions about my insurance coverage. The customer service is exceptional, and I left feeling confident and secure in my choices. I highly recommend Mark Minzlaff and his team at State Farm to anyone looking for top-notch insurance services."
"Connor-We appreciate your 5 Star review. As an office we strive to make each interaction seamless while providing added value. Mark"
Monica Wenninger
February 20, 2024
"Craig has been amazing! Very appreciative!"
"Monica-Thank you for providing Craig such a nice review. Craig has been such a great asset to our team. He enjoys helping others with their insurance needs. "
Vann Jacques
February 19, 2024
"Mark and Craig recently set me up with the same coverage I had with another provider, while saving me money. They made the switchover seamless and answered my questions in a way that was easy for me to understand."
"Vann-Thank you for your kind review. It was nice having you in the office last week while giving us a chance to earn your business. Mark"
Maggie Remiker
February 17, 2024
"I've been a customer of State Farm and Mark's office for a few years now and I can't say enough about the positive experiences I've had. I usually work with Craig, but the whole team is fantastic! Good rates and excellent service get you a good bang for your buck!"
"Maggie-We appreciate your 5- star review and for being a valued customer. Craig has been a great addition to our team and is looking forward to meeting the needs of our customers. "
Francisco Guazzone
January 26, 2024
"Craig was great to work with providing many options, giving me his point of view without pushing me to do anything. Would definitely recommend working with him"
"Francisco-Welcome to our agency. Thank you for giving Craig the kind review. He is a very important part of our team. If you ever have any questions or concerns please reach out."
Nicci Christianson
June 8, 2023
"Mark and his office are amazing, always responds in a timely manner, any questions are always answered with a smile that you can feel through the phone ."
"Nicci-Thank you for your kind review. Timely response to customers is very important to us. We appreciate your business."
Terry Wood
April 12, 2023
"Great service and quick. Really appreciate Ashley and rest of Mark’s team helping my parents transition their vehicles from KY to WI. It truly has been a good experience for my parents. Thanks team!"
"Terry-Thank you for the confidence in allowing us to handle your parent's insurance needs. I am glad they felt the process was a good experience. We appreciate your business. Mark"
Jodi Vowinkel
April 8, 2023
"Ashley has been so helpful. She is so knowledgeable and helped me save money! I highly recommend Mark and his staff!"
"Jodi-Thank you for taking the time to leave a kind review! Ashley is an awesome team member and we're grateful to have her. We look forward to seeing you again. Thanks-Mark"
Brady Sinotte
April 8, 2023
"Mark Minzlaff and staff have always been so great to work with. They go over and beyond for my insurance needs. Would highly recommend their services to all my friends and family"
"Brady-Thank you for being a great customer! The referrals over the past few years are much appreciated. We work hard to make sure your insurance needs are met. Mark"
Mary Vowinkel
April 8, 2023
"We love State Farm and Ashley!! She is such a help!!"
"Mary-Thank you for your confidence in State Farm and Ashley. Ashley prides herself in having great customer relationships. We are very lucky to have her as a team member. Mark"
Megan Sylvester
March 27, 2023
"Mark goes above and beyond for his customers! Always a pleasant experience with him and his team. Thank you for all you do!"
"Megan-Thank you for your review. We work hard to take care of customer needs and do what we can to help. We appreciate your business."
tim hiltsley
June 10, 2021
"Very helpful whenever you have an issue. Good company."
"Tim-We appreciate giving us the opportunity to service your insurance needs. Enjoy your new bike. Mark"
Karl Lamaide
April 8, 2021
"When I switched vehicles in early March my insurance stated there wouldn't be an increase in premium. I checked my statement that is coming due on the 15th. My original insurance cost was $79 mo for full coverage, plus home insurance of about $10 month. Now, my premium for everything is $103 a month. I contacted Mark Minzlaff my local State Farm Agent here in Green Bay about the increase. I did not get a clear answer as to the actual increase, except that they don't know basic math according to their calculations. He told me there is an increase in premium because I purchased a newer vehicle than my previous Buick. Ok, great. So, the premium for just the car is now $93.43 a month which is an increase of $13.44. (Previous auto portion was $79.99) He told me that my rate increased $2 more a month. We were going back and forth and now he's telling me it increased $6 a month. No, it actually increased $13.44 a month. The math did not add up...... Furthermore, his office assistant Ashley who I originally emailed forwarded my email to him so he could contact me about my question. I looked in the email thread and when she forwarded it to him she wrote: I'll look into this, but $10 really? The point is not that I can't afford an increase. The point is that they provided me with poor service in an unprofessional manner. It isn't about that I can't afford the increase. That isn't it. It's about misinformation, and poor customer service! I have not received an apology for misinformation or for the email thread of complaint that his assistant was complaining to him about my small increase in premium. Furthermore, don't tell me it's $2, then $6 increase when it's $13.44. That's $80.64 increase for 6 months. That amount is nothing to scoff at! I find it ridiculous that your staff want to: 1 ) Act like my inquiry is not really a big deal 2.) Not provide me with accurate information 3.) That it's ok to dismiss why I'm upset because the premium went up, and actually vocalize it in writing to her boss. 😲😤😠 RUDE 4.) Tell me that, if it it's a problem I should switch Listen, make sure that when you're responding to customer emails, you don't include forwarded emails from your office personnel who blatantly thinks it's not a big deal that I'm inquiring or upset that my rate went up....."
"Karl-I apologize for not meeting your service expectations. Unfortunately, when you purchase a newer vehicle the rate can change. The rate did go up $6 a month. I know you are upset since you thought it would be $2. Again, we apologize. The $13 increase you mentioned was one month only to get your monthly account caught up which we discussed. Please feel free to contact me directly if you have any further questions or concerns. Mark"
Michelle Schaefer
October 29, 2020
"Nice people! Thank you"
"Michelle-I am glad we were able to help."
jenna auntie
October 16, 2020
"After an extensive amount of research amongst the top twelve nationwide insurance agencies, I was pleasantly surprised by the low premium offered by State Farm. After speaking with two of their customer service agents, who spent an average of half an hour going over my questions and concerns before offering me a quote, I was fully assured that the low premium would indeed cover me and my vehicle to the minimum of my state's requirements for insurance. Upon calling back the customer service line to confirm, I was informed by that agent that my quote offered was contingent with the agency provided on my confirmation email, but I could go with a local agent instead which I prefer to do. I was then transferred to Ashley (Mark Minzlaff Agency), who proceeded to go over my quote and was able to advise me on adding a few more insurance options, that made sense for me and my driving needs, and helped me finalize my quote and begin my automobile coverage with State Farm. I would highly recommend State Farm, and especially Ashley of Mark Minzlaf Agency) to anyone trying to find affordable, quality insurance from a dependable company with excellent customer service!!!"
"Jenna-Thank you for your positive feedback. Ashley does a great job working with customers. We are glad you are happy with your coverages, price and service you received and appreciate the opportunity to serve you."
Brenda Clark
October 5, 2020
"Always responds in a timely manner with the best rates available."
"Thank you for the positive feedback. We appreciate your business."
Sarah McKee
February 6, 2020
"Stopped in without an appointment after picking up new vehicle. Was greeted with a warm welcome from both girls in the office and a willingness to help update insurance. Made the process super easy included printing off temp insurance cards and walking through how the next month or twos bill might look. Service with a smile is always so wonderful."