State Farm® Insurance Agent Mark Minzlaff

"I was greeted promptly and politely. Got more bang for my buck and then some. Recommend!"

"Craig was a pleasure to work with. He was patient and took the time to listen to my insurance needs and put together a policy that was what I needed and very cost effective."

"I called State Farm and spoke with Shans Tolman. I now have more coverage for less money for auto and renters insurance."

"Very helpful and friendly! Craig was informative and helped make the process painless."

"Craig was outstanding! He did a great job answering all the questions I had. He made the process of switching to State Farm smooth and stress free. Thank you Craig!"

"State Farm is so easy to work with and it’s wonderful to have agents like Minzlaff that are local and know the products they sell."

"highly recommend this agency - seamless to work with. State Farm is great, especially if you crash your car!"

"HIGHLY HIGHLY RECOMMEND those who just moved to Wisconsin or who are looking to change insurances to check out Mark Minzlaff State Farm. Craig Minzlaff was very helpful, supportive and friendly by answering all my concerned questions. I’ve never met a well educated team member who clarified all my insurance concerns I’ve had after moving from Tennessee to Wisconsin ☺️"

"100% Recommend all who moved to Wisconsin or who are looking for better insurance rates to check out Mark Minzlaff State Farm. His Team were very welcoming and assisted me immediately by answering all my concerned needs. Totally Recommend checking out Minzlaff State Farm for assistance. 👍"

"State Farm exceeded my expectations; from the local branch to the claims department and total loss division, every single person I have encountered went above and beyond to make a bad situation better. I had an accident that was deemed a total loss; not only did they help me every step of the way but they truly seemed to care about the situation. Best customer service ever and will highly recommend to anyone. Thank you State Farm"

"I've only had good experiences with Mark Minzlaff and his team. Always friendly on the phone and willing to explain things to me. They politely suggest coverage that is specific to my needs, not just trying to upsell pointless things I don't need or want. I am a very happy customer and I'm glad I switched to State Farm."

"I am more than happy with my coverage, and saved more . Highly recommend. They explained everything in great detail and very easy to work with..."

"I recently had the pleasure of dealing with Mark Minzlaff at State Farm, and I couldn't be happier with the experience. From the moment I walked into the office, I felt welcomed and valued as a customer. Mark and his team are knowledgeable, professional, and genuinely care about their clients' needs. They took the time to understand my situation and provided clear, practical advice to help me make informed decisions about my insurance coverage. The customer service is exceptional, and I left feeling confident and secure in my choices. I highly recommend Mark Minzlaff and his team at State Farm to anyone looking for top-notch insurance services."

"Craig has been amazing! Very appreciative!"

"Mark and Craig recently set me up with the same coverage I had with another provider, while saving me money. They made the switchover seamless and answered my questions in a way that was easy for me to understand."

"I've been a customer of State Farm and Mark's office for a few years now and I can't say enough about the positive experiences I've had. I usually work with Craig, but the whole team is fantastic! Good rates and excellent service get you a good bang for your buck!"

"Craig was great to work with providing many options, giving me his point of view without pushing me to do anything. Would definitely recommend working with him"

"Mark and his office are amazing, always responds in a timely manner, any questions are always answered with a smile that you can feel through the phone ."

"Great service and quick. Really appreciate Ashley and rest of Mark’s team helping my parents transition their vehicles from KY to WI. It truly has been a good experience for my parents. Thanks team!"

"Ashley has been so helpful. She is so knowledgeable and helped me save money! I highly recommend Mark and his staff!"

"Mark Minzlaff and staff have always been so great to work with. They go over and beyond for my insurance needs. Would highly recommend their services to all my friends and family"

"We love State Farm and Ashley!! She is such a help!!"

"Mark goes above and beyond for his customers! Always a pleasant experience with him and his team. Thank you for all you do!"

"Very helpful whenever you have an issue. Good company."

"When I switched vehicles in early March my insurance stated there wouldn't be an increase in premium. I checked my statement that is coming due on the 15th. My original insurance cost was $79 mo for full coverage, plus home insurance of about $10 month. Now, my premium for everything is $103 a month. I contacted Mark Minzlaff my local State Farm Agent here in Green Bay about the increase. I did not get a clear answer as to the actual increase, except that they don't know basic math according to their calculations. He told me there is an increase in premium because I purchased a newer vehicle than my previous Buick. Ok, great. So, the premium for just the car is now $93.43 a month which is an increase of $13.44. (Previous auto portion was $79.99) He told me that my rate increased $2 more a month. We were going back and forth and now he's telling me it increased $6 a month. No, it actually increased $13.44 a month. The math did not add up...... Furthermore, his office assistant Ashley who I originally emailed forwarded my email to him so he could contact me about my question. I looked in the email thread and when she forwarded it to him she wrote: I'll look into this, but $10 really? The point is not that I can't afford an increase. The point is that they provided me with poor service in an unprofessional manner. It isn't about that I can't afford the increase. That isn't it. It's about misinformation, and poor customer service! I have not received an apology for misinformation or for the email thread of complaint that his assistant was complaining to him about my small increase in premium. Furthermore, don't tell me it's $2, then $6 increase when it's $13.44. That's $80.64 increase for 6 months. That amount is nothing to scoff at! I find it ridiculous that your staff want to: 1 ) Act like my inquiry is not really a big deal 2.) Not provide me with accurate information 3.) That it's ok to dismiss why I'm upset because the premium went up, and actually vocalize it in writing to her boss. 😲😤😠 RUDE 4.) Tell me that, if it it's a problem I should switch Listen, make sure that when you're responding to customer emails, you don't include forwarded emails from your office personnel who blatantly thinks it's not a big deal that I'm inquiring or upset that my rate went up....."